Refund Policy

Last updated 27 September 2026

Global Adventurer Pro, bought in the app

Pro is bought through Apple's App Store, so refunds for it are handled by Apple, not by us. We cannot see your payment, and we have no way to issue an App Store refund ourselves.

  • To ask Apple for a refund, go to reportaproblem.apple.com, sign in with the Apple Account that bought Pro, find the purchase and choose Request a refund. Apple's own instructions cover the steps on each device. Apple decides, usually within a few days, under its refund policies and your consumer rights.
  • If Pro has not unlocked, try Settings → Unlock Pro → Restore Purchases first, signed in with the buying account. If that does not fix it, email [email protected] with the date of purchase and we will help before you go to Apple.
  • If a refund is granted, Apple tells the app and Pro switches off. Hikes, photos and notes are never affected by Pro either way.

GPX route files bought on this website

If something is wrong, email [email protected] with your order reference and we will put it right. The detail below explains your statutory rights.

Before you download

Digital purchases come with a statutory 14-day cancellation right under the Consumer Contracts Regulations 2013, until the download begins. If you have bought something and not yet downloaded anything, tell us within 14 days of purchase and we will refund you in full.

Once the download begins

At checkout you consent to immediate delivery, and once downloading has begun the statutory 14-day right no longer applies; this is the standard rule for digital content. That said, we would rather you were happy than technically correct: if what you bought has genuinely let you down, write to us and explain. We read everything and we are not unreasonable.

Faulty, broken or misdescribed

Under the Consumer Rights Act 2015 digital content must be as described, of satisfactory quality and fit for purpose. If a file is corrupt, incomplete or materially different from its description, we will replace it or refund you, your choice.

Download links expire after a period shown on your order page. Lapsed links are refreshed free; email us with your order reference. This is not a refund matter, and your files are never lost.

How website refunds are paid

Refunds for website purchases go back to your original payment method via Stripe or PayPal, usually within 5–10 working days of being agreed.